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Privacy policy
How we collect, use and protect personal information on this website.
1. About this policy
This policy explains how ViceVersa ("we", "us") collects, uses and protects personal information through this website, viceversa.co.nz. It is designed to meet the New Zealand Privacy Act 2020 and its information privacy principles.
It covers this website only. Our products (Policy24, Consult24, Assess24, Lara and Track24) have their own privacy statements, and councils that use them are responsible for the information they collect through them.
2. Information we collect
When you contact us or book a demo
Your name, email address, how you heard about us, and anything you write in your message.
When you visit the site
Technical information such as your IP address, browser and device type, the pages you visit and how you got here. This comes from our hosting and security services and from website analytics.
We don't ask for sensitive information, and you can browse the site without giving us any personal information.
3. How we use it
- To reply to your enquiry, arrange a demo and follow up on it.
- To understand how the site is used and improve it, using aggregated information.
- To keep the site secure and prevent spam and misuse.
We don't sell personal information, and we won't add you to a mailing list unless you ask us to.
4. Services we use
We use trusted providers to run this website. They process information on our behalf and only for these purposes:
- Microsoft Azure: hosts the website.
- Cloudflare: delivers the website securely and protects it from attacks.
- Google Analytics: tells us how the site is used, in aggregate.
- Google reCAPTCHA: protects the contact form from spam. Its use is subject to Google's Privacy Policy and Terms of Service.
- Our email provider: delivers contact form messages to our team.
Some of these providers may process information outside New Zealand and Australia. Where that happens, we rely on their contractual and security safeguards to protect it to a comparable standard.
5. How long we keep it
We keep enquiries for as long as we need them to respond and for our business records, then delete them. Technical and security logs are kept for a short period and then deleted automatically. Analytics information is kept in aggregated form.
6. Cookies
The site uses a small number of cookies: some are needed for the site and contact form to work and stay secure, and others help us understand how the site is used. You can block or delete cookies in your browser settings; the site will still work, although the contact form may ask you to confirm you're not a robot.
7. Your rights
Under the New Zealand Privacy Act 2020, you can ask to see the personal information we hold about you, and ask us to correct or delete it. Email info@viceversa.co.nz and we'll respond within 20 working days.
If you're not happy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Office of the Privacy Commissioner.
8. Security
We protect the information we hold with industry-standard measures, including encrypted connections (TLS), secure cloud hosting and restricted access.
9. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
10. Contact us
Privacy questions and requests: info@viceversa.co.nz, or write to us at Unit 4, 81 Birch Avenue, Judea, Tauranga 3110